Notes · from work

Nobody should pay for deep work up front.

Everybody is talking about systems now. Most people have started to understand that a problem which keeps coming back has to be solved where it is produced, and that the place where it hurts is usually somewhere else. And almost nobody wants to pay for that kind of work before anything has worked.

And they're right. Systemic work sold up front asks a buyer to fund a diagnosis of things they can't see yet, from people they don't trust yet, for a result nobody can describe yet. Also, quite simply, not everybody's brain works that way.

I know this one from the inside. The connections between now and months and years down the road look very, very obvious to me, and I jump between points in a system that, to my mind, are obviously connected. That simply isn't true for everybody. For a long time the thing I'm best at was also the thing that was hardest to package and sell.

So we stopped trying to sell it. What we sell are doors: a growth engine, marketing agents, a front door off WordPress, one place for what the company knows. Plain business pain, paid out of a normal budget, bought by people who have never read a single line of Aquinas. Each door has a fixed price, and it has to be useful even if the relationship stops right there.

While we build it, we read the system: who actually decided what happened next (not who should have, who did), where the critical knowledge lives in practice, and what would still be hard if the loudest bottleneck disappeared tomorrow. That read is the part I care about most, and it is exactly the part nobody should be asked to buy before they have seen anything land.

Then each step earns the next one. The ambition can be large; the first commitment doesn't need to be. And as trust builds, we can talk about things that would have set off the weird-o-meter on day one.

That is all moving at the speed of trust means: a first step that creates real value for both sides, and then, little by little, the deeper work.

All notes

Tell us what keeps getting stuck.

Tell us the problem, who it hits and what happens when it goes wrong, and we'll tell you whether there's a useful first project.